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Designed for inbound contact centers

Cloud Contact Centre

Gold

RM60.00

/ Month

  • 2 inbound concurrent calls per subscription
  • Unlimited outbound concurrency (independent of inbound channels)
  • 1 Malaysian inbound number inclusive
  • 1 inbound and outbound skillset or queue
  • Selective or all calls recording
  • Detailed call billing (outbound calls)
  • 3-way conferencing
  • One Voice menu self-service (IVR)
  • Realtime and historical reporting (over 150 ready reports)
  • Voicemail and voicemail as email attachment
  • Supervisors listen, coach and conference (sometimes called call barging/spy)
  • Purchase more DIDs, international numbers and bring your own trunk (SIP)
  • Fully managed service
  • Full inbound capabilities with outbound tracking as well
  • Realtime and historical reporting (over 150 ready reports)
  • Pure web telephone
  • Supervisor web management panel
  • Encrypted storage and calls
  • 24x7 support optional
  • Easy to use, setup and go live within 24-48 hours
  • Optional customized dashboards and reports
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Designed for blended contact centers that does inbound and outbound

Cloud Contact Centre

Platinum

RM200.00

/ Month

  • 2 inbound concurrent calls per subscription
  • Unlimited outbound concurrency (independent of inbound channels)
  • 1 Malaysian inbound number inclusive
  • 1 inbound and outbound skillset or queue
  • Selective or all calls recording
  • Detailed call billing (outbound calls)
  • 3-way conferencing
  • One Voice menu self-service (IVR)
  • Realtime and historical reporting (over 150 ready reports)
  • Voicemail and voicemail as email attachment
  • Supervisors listen, coach and conference (sometimes called call barging/spy)
  • Purchase more DIDs, international numbers and bring your own trunk (SIP)
  • Encrypted storage and calls
  • Optional customized dashboards and reports
  • Fully managed or self service
  • Omnichannel – Voice, Chat, Email, Social Media and SMS
  • Dialer – Preview Dialing
  • Dialer – Predictive Dialing
  • Dialer – Power Dialing
  • Inbound Call Center support
  • Realtime and historical reporting (over 30 ready reports)
  • Post call tagging
  • Post Call IVR Survey
  • Quality Assurance module (Supervisors can rate calls)
  • Data export
  • Scheduled Call Back
  • Integrated Pause Code Selection Page
  • Dropped Calls List
  • CRM Popup Integration
  • Agent Display Queue Count
  • Ability to Pause Recording
    (While the agents get the credit card)
  • API Access to import customers, export reports
  • Automatic Lead Recycling
  • Encrypted storage and calls
  • 24x7 support included
  • Thousands of customizable fields and features
  • Optional customized dashboards and reports
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Security for
Everyone Everywhere

Our Mission is to Promote and Ensure Security for Everyone Everywhere.

Contact Us

  • +60 3-8689 2800
  • [email protected]
  • Unit 3A-1A, 3A Floor, Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor, Malaysia